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Last Updated: May 10, 2025
At TheVistaCare.com, we prioritize the privacy and security of your personal information, especially when accessing our services through mobile devices. This Mobile Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our mobile platform, applications, or services. Please read this policy carefully to understand how we handle your information.
When you use our mobile services, we collect various types of information to enhance your experience and provide you with better services. The information may include:
Personal Identifiers: Such as your name, phone number, email address, and other contact details that you provide during registration or interaction.
Device Information: Including device type, operating system, mobile carrier, device identifiers (such as IMEI), and device settings that help us optimize the mobile experience for you.
Location Data: With your consent, we may collect information about your location through GPS or other location-based technologies to offer localized services or programs.
Usage Data: Information about your interactions with the mobile app or website, including the pages you visit, the features you use, the duration of your activity, and other details related to app usage.
Payment Information: If you make any payments or donations via the app, we may collect financial information, although we use secure third-party payment processors to handle sensitive payment data.
We will not collect mobile information from you without your explicit consent, and you can choose not to share certain data, understanding that some features may not be available if you opt out.
We use the information we collect through our mobile services for various purposes, including:
Providing Services: We use your personal information to deliver our stimulus aid relief programs and financial assistance services to you efficiently and accurately.
Improving User Experience: Data such as usage patterns and device information help us optimize our mobile platform, troubleshoot issues, and improve the overall mobile app experience.
Personalizing Content: Location and behavioral data help us offer relevant content, such as localized financial assistance programs or notifications tailored to your preferences.
Communication: We may use your contact details to send notifications, updates, or promotional messages related to new services, offers, or important information about the programs you are enrolled in.
Legal and Compliance: In certain cases, we may need to use your information to comply with legal requirements or respond to requests from law enforcement.
Your personal data will never be used for any other purpose not outlined in this policy without your consent.
When you first install or use our mobile app, you may be asked to grant permissions for certain features such as location tracking, access to contacts, camera, microphone, or storage. These permissions are used exclusively for the operation of the app and to improve your experience. You can manage or revoke these permissions at any time through your device settings.
For example:
Location Access: You may grant location permissions if you want us to provide localized services like identifying nearby relief programs or financial resources. You can disable this feature at any time, but it may affect the app’s functionality.
Notifications: You may opt to receive push notifications about updates or promotions related to our services. You can manage notification settings within the app or through your device settings.
Camera/Photo Access: If our app has features requiring the camera or access to media files (such as document submissions for financial aid verification), you will be prompted to grant permission.
Your consent is a condition for using certain features, and you may revoke your consent at any time by adjusting your device’s settings.
We use mobile analytics services to understand how you interact with our mobile app. These tools collect data such as your interactions with the app, session duration, crash reports, and the features you use. This helps us to identify areas for improvement and ensure that we offer a seamless experience.
Cookies: Just like our website, the mobile app may use cookies or similar tracking technologies to store information and enhance your experience. These cookies are used to remember your preferences and provide personalized content. You can disable cookies through your device settings, although certain app functionalities might be limited without them.
Mobile Analytics Providers: We may use third-party analytics services (such as Google Analytics for Mobile) to help us understand how users interact with our app. These services may collect information about your usage patterns, including IP address, device type, and operating system.
We retain your personal information only as long as necessary for providing services, resolving disputes, and complying with legal obligations. If you no longer wish to use our mobile app or wish to have your information deleted, you may request deletion through the app or contact our support team.
Upon request, we will take steps to delete your personal data from our systems, provided that no legal obligation requires us to retain it longer. You may also manage your data preferences and delete any account information from within the app settings.
We take mobile data security very seriously and implement measures to protect your information. This includes:
Encryption: We use encryption technologies to protect sensitive data when it is transmitted between your device and our servers.
Secure Storage: Your personal information is stored securely on our servers, with access restricted to authorized personnel only.
Regular Audits: We perform regular security audits and updates to ensure that your data is protected from unauthorized access, alteration, or disclosure.
While we employ industry-standard security measures, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee complete protection of your information.
Our mobile services may include integrations with third-party services, such as payment processors or social media platforms. When you interact with these third parties through our app, they may collect information directly from you. We recommend that you review their privacy policies to understand how they collect, use, and protect your data.
We are not responsible for the privacy practices of these third-party services and encourage you to make informed choices before sharing personal information.
We do not knowingly collect or solicit personal information from children under the age of 13 via our mobile services. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can take the appropriate action.
You have control over your mobile privacy settings. You can opt out of receiving marketing messages, push notifications, or location-based services at any time.
To opt out of receiving marketing text messages, you can reply STOP to the message. To opt out of receiving push notifications, you can disable notifications within the app or your device settings.
Additionally, you can revoke any permissions granted to the app (such as camera, location, or contact access) through your device settings.
We may update this Mobile Privacy Policy from time to time to reflect changes in our practices or legal requirements. When changes are made, the updated policy will be posted within the app, and the "Last Updated" date will be modified accordingly. We encourage you to periodically review the policy to stay informed about how we are protecting your mobile privacy.
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
The right to access your personal data
The right to correct or update your personal data
The right to delete your personal data
The right to withdraw consent at any time
If you wish to exercise any of these rights, please contact us through the contact details provided below.
If you have any questions or concerns about this Mobile Privacy Policy or our data practices, please contact us at:
Email: info@TheVistaCare.com
Phone: +208-555-0112
We are committed to addressing your concerns and ensuring your privacy is respected when using our mobile platform.
By using TheVistaCare.com mobile services, you consent to the practices described in this Mobile Privacy Policy. Thank you for trusting us with your information.